1. Introduction This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a booking with us. We comply with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.

2. What Data We Collect We may collect the following information: Name Email address Phone number Payment and billing information Booking details (dates, number of guests, preferences) Any messages sent through our contact/booking forms Cookies and website usage data

3. How We Use Your Data We use your information to: Process and manage bookings Contact you regarding your stay Provide check-in details and customer support Improve our website and guest experience Meet legal, tax, and insurance obligations

4. Legal Basis for Processing We process your data based on: Contractual necessity (to complete your booking) Legitimate interests (communication, security, analytics) Legal obligations (tax records, safety compliance)

5. Sharing Your Data We may share necessary personal information with: Our booking management provider (e.g., Smoobu) Payment processors Cleaning/maintenance teams when required Local authorities only if legally required We do not sell or share your data with third parties for marketing.

6. Data Storage & Security Your data is stored securely in encrypted systems. We retain booking records for up to 6 years for tax and regulatory reasons.

7. Your Rights You have the right to: Access your data Request corrections Request deletion (where legally allowed) Withdraw consent for non-essential processing Make a complaint to the ICO (Information Commissioner’s Office)

8. Cookies Our website may use cookies to improve functionality and collect basic analytics. You can disable cookies in your browser settings.

9. Contact For any data queries, contact: Heather View Escapes Email: Heatherviewescapes@outlook.com Phone: 07935957345